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Customer Service

  • Shipping & Delivery

    Most purchases are shipped with 24 Business Hours.

    We ship package via USPS First Class Mail (EUB) OR Hongkong post air mail, if you want to choose faster shipping way like EMS, DHL ..Please contact us ASAP.
    Item will be shipped within 1 biz days through USPS First Class Mail(EUB) OR Hongkong post air mail after payment received, and The Tracking will be provided.
    Final purchase price do not cover any applicable tax or duty that might be charged by customs .Buyers are responsible for such charges

    Delivery time is around 7-15 business days to most countries:
    10-14 days to USA / Canada
    10-14 days to United Kingdom
    10-14 days to Australia
    14-21 days to most countries in Europe

    Please Note:
    1.If you have any problem,complaint,advise,please leave us a message.
    2.We will reply every message and solve your problem during working time(except holiday)as soon as possible,please don't worry!

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  • Privacy & Security

    On thebeautost.com, visitor privacy is of our serious concern. This privacy policy page describes what kind of personal information may be received and collected by choies.com and how the information will be used.

    As many other professional sites, thebeautost.com invest on the internet advertisement. Our advertise partners include bing Ads (Yahoo Ads). In order to maximize online advertising ROI and to find target clients, choies.com applied some tracking codes generated by those search engines to record user IPs and page viewing flows.

    We collect all the business contact data sent through emails or web forms on thebeautost.com from visitors. The visitor identification and contact related data entered will be kept strictly for thebeautost.com’s internal use. Thebeautost.com will ensure the safety and proper usage of those data.

    We will only use your personally identifiable information as described below, unless you have specifically consented to another type of use, either at the time the personally identifiable information is collected from you or through some other form of consent from you:
    1.We will use personally identifiable information to complete any orders you have placed.
    2.We will use personally identifiable information to provide you with the specific services that you have requested, such as to reach a retailer.
    3.We will use your personally identifiable information to respond to questions that you send to us.
    4.We will use your personally identifiable information to send you emails from time to time, such as newsletters and notices about our promotions.
    5.We may disclose personally identifiable information as required by law or legal process.
    6.We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for the Web site.

  • Returns & Replacements

    All items are checked and packed in good condition before delivery.
    1.Should you find any defect in our items, please contact us customer service within 7 days after received .we will replace another new one or refund if stock out. We are sure to solve any problem satisfactorily for you as soon as possible
    2.Return items must not be used or have any sign of abuse or intentional damage.
    3.Buyer is responsible for all return shipping charges.

    Exchange is available if you are not 100% satisfied with your purchase within 60 days upon receipt. However you need to pay the return’s shipping fee on your own.

  • Ordering

    After you gear up by placing an order, you will receive an e-mail to confirm that Thebeautost.com has received the order. At the time of shipment, an additional follow up email will be sent. The confirmation will contain the order number, order detail, and shipping method.

  • Payment

    Beautost.com wants to provide as many convenient payment options as we can for easy ordering. At present, we have two main methods below.

    (1)Paying with Credit or Debit Card:
    Currently, we accept Visa, MasterCard and Visa Electron payments from most locations worldwide. Paying with Credit or Debit Card is safe, easy and convenient.

    (2)Paying with Paypal:
    PayPal is a secure and trusted payment method for online shopping. If you don’t have a Paypal account, you can also pay via Paypal with your credit card or bank debit card.

    Advantages of using Paypal:
    1.Paypal acts as an intermediary, your personal details will safely protected by Paypal.
    2.With Paypal, you can transfer directly from your bank account.
    3.Your payment status can be traced via your PayPal account.

    Note:If you have some problem during your payment with paypal, you can also send the money to us on Paypal directly, our account is: yangwawa0707@gmail.com. After that, please send the transaction details and order no. to our service team via service@thebeautost.com. Our service team will process the order for you as soon as possible.

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